Privacy Policy

What Information Is Collected?

Information may be collected when you:

• Submit an enquiry through the website

• Book an appointment

• Complete intake or consent forms

• Subscribe to newsletters or updates

• Contact Claire Sydney Therapy via email, phone, or social media

• ​

The information collected may include:

• Name

• Email address

• Phone number

• Date of birth

• Emergency contact details

• Information relating to your health, wellbeing, relationships, or personal circumstances

• Payment and billing information

• Website usage data collected through analytics tools

​

Providing personal information is voluntary; however, some information may be required to provide services effectively.

 

How Your Information Is Used

Your information may be used to:

• Respond to enquiries

• Arrange appointments

• Provide counselling and psychotherapy services

• Maintain client records

• Communicate important information regarding appointments or services

• Process payments

• Improve the website and client experience

• Meet legal, ethical, and professional obligations

 

Collection of Sensitive Information

As part of providing counselling and psychotherapy services, Claire Sydney Therapy may collect sensitive information relating to your physical health, mental health, relationships, family circumstances, and personal history.

Sensitive information will only be collected where reasonably necessary for the provision of services and with your consent, except where otherwise permitted or required by law.

 

Storage and Security

Reasonable steps are taken to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information may be stored using secure third-party service providers including:

• Wix (website hosting, forms, and bookings)

• Google Workspace (email and calendar services)

• Zoom (telehealth appointments, where applicable)

• Practice management and record-keeping systems used in the provision of therapy services

While reasonable measures are taken to protect information, no method of electronic storage or transmission can be guaranteed to be completely secure.

 

Disclosure of Information

Personal information will not be sold or shared with third parties except:

• With your consent

• Where required or authorised by law

• Where there is a serious and imminent threat to your safety or the safety of another person

• When required by a court order or other legal obligation

• For professional supervision or consultation, where identifying information is removed wherever possible

• To service providers who assist in delivering services and are required to maintain appropriate privacy protections

 

Website Analytics and Cookies

This website may use cookies and analytics services to better understand website usage and improve user experience.

These tools may collect information such as:

• Browser type

• Device information

• Pages visited

• Time spent on pages

• Referral sources

You may disable cookies through your browser settings; however, some website functionality may be affected.

 

Access and Correction

You may request access to personal information held about you and request corrections if you believe information is inaccurate, incomplete, or out of date.

Requests should be made in writing using the contact details below.

 

Third-Party Websites

This website may contain links to external websites. Claire Sydney Therapy is not responsible for the privacy practices or content of third-party websites.

 

Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page with an updated revision date.

​

Contact

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact:

​

Claire Sydney Therapy

Email: admin@clairesydneytherapy.com.au
Website: Claire Sydney Therapy